dear unhappy lucky kitchen fans,
we are currently doing the best we can in trying times to accomodate those
interested in our records. without going into a long explanation concerning
matters related to lucky kitchen, please understand we are relocating to the
UK as we type. it and a few other matters has caused us a few problems, but
we are back on our feet and ready to get back to focusing on lucky kitchen.
a few problems which have made contact with us difficult include our recent
internet service provider switch and our new physical address. you can get
our new address on our website which is finally back online.
lucky kitchen is a small label run by 3 people who live 3000 miles apart
from one another. as a result of an unusual number of irregular
circumstances we were temporarily unable to provide quick response to
individual orders. this is no longer a problem and you should have no
problem reaching us and we will have no further problems attending to our
customers.
we have sold approximately 2300 records in about 1 years time. there have
been relatively few problems but we admit there have been a few glitches in
some transactions. the majority of our sales were direct individual orders,
totalling over 1000 packages that we have sent out since august 1998.
unfortunately, we have and do make mistakes, and we are more than happy to
rectify our problems as best we can with anyone who has an issue with us,
because satisfying anyone interested in our records is our number one
priority.
we are currently only selling direct to distributers so as to avoid any
further complications. please contact us at: lk@luckykitchen.com
if you have a looming issue with us please contact us as we have every
intention to makeup for any shortcomings. we are glad that this was brought
to the attention of the list so that we can not only address it ourselves,
but more importantly clear up any problems that have yet to be sorted.
in terms of lucky kitchen family audio records, we are sorry to say they
sold out several months back. we did the best we could to contact those who
sent checks to tell them we were unable to meet the demand for the only 115
records we had, but it is possible not everyone was contacted. these
records were extremely limited and sold out before the records even arrived
from new zealand. we are now fully aware we need to make more than a
hundred copies of our records, and have worked out a better way to deal with
handling orders.
in the future these sorts of problems will not be an issue because we will
not deal direct with customers, it has proved to be more overwhelming than
we could handle to deal directly with what has already reached 1000
individual orders. the big problem has been accomodating individual orders
in addition to our distributers because we never knew how many people were
going to want our records, and we have always underestimated the demand. in
addition, we do handmake all of our packaging and there is only a limited
amount we can actually physically make due to time and exhaustion
restrictions.
we have appreciated and enjoyed the support of our customers, and hope to
re-establish our reputation by not only setting things straight, but
ensuring these sorts of matters will never come up again. running this
label has been an absolute joy and we have every intention of keeping it
running for a long time to come, therefore an open account is the only way
to deal with any accusations of our business practices.
thanks for your time, apologies for having to make a public spectacle of our
situation. we hope you will have faith in us, because we don't want to let
anyone down ever again.
for those interested in our lineup of future projects:
we expect the "tourist" seven inch will be back from the grammophone (czech)
record plant in a few weeks time. there will be 500 copies of this record.
included on this record is: tom (tom records), aerospace soundwise, jansky
noise, alejandra & underwood, suetsu, and a group improve.
the lucky kitchen lk001 remix project is almost ready to be sent off for
manufacturing with new tracks by: i-sound, andre estermann, keith whitmann,
alejandra & underwood, jan (electric sheep), to rococo rot, nick birmingham,
aerospace soundwise, pimmon, jansky noise, horse opera, satchiko m and more!
the kitchen sink cd-r label has announced a release date for it's first
record by qwerty which will be oct 1, anyone awaiting this record, look in
your postbox the first week of october.
love,
daniel, aeron & sandra
lucky kitchen