IDM Mailing Archive

I think some people are being a bit harsh on Stuart, he's obviously in a bit of a mess at the moment what with breaking up with his partners and starting the label. Starting a record label a few weeks after splitting up with his partners may have been biting off a bit more than he could chew though. I haven't ordered all that much from him but in all my correspondence with him (before he stopped replying to emails) he's always come across as a good bloke. Definately not someone who'd intentionally rip people off or debit their credit card without overriding reasons for doing so (absolutely skint / really needed to pay off debts / fully intended to send the goods out... eventually). I ordered a few discs from him at the end of August which I've mailed him about several times over the past weeks to which I've had no reply. Apart from one message in which I swore at him a bit because he still hadn't sent me a CD he'd forgotten to put in the last parcel he'd sent me. I got a reply to that and a parcel arrived a couple of days later with the forgotten CD and one of the discs from my last order (makes me wonder why he didn't send the entire order in one go really). I've emailed him a couple of times since then but haven't received a reply. I can fully understand Stuart not being able to send goods out if he's got more work on than he can deal with but the one thing I think is not merely very bad business practice but rude as well is not replying to peoples emails. A simple, "I've received your order but I'm totally snowed under and won't be able deal with it for a few of weeks," would have put a lot of peoples minds at ease and stopped them emailing him asking him just what was going on. Thinking about it from his point of view though, if people realise it's going to take ages for an order to come through they're going to buy their music somewhere else which means less money coming in and less ability to pay off any debts / whatever. Well, the shit's hit the fan and people have started openly complaining on the list so I think it's about time Stuart told everyone just what's going on and what we can expect in terms of service in the near future. Fair enough that he hasn't said anything because he thought there'd only be a brief interruption in his service but it's gone way beyond that. I've been waiting for a copy of the Skampler and 0161 compilations for ages and I'm not going to wait much longer (especially when I see messages on the list saying how excellent they are). It's the lack of communication that's getting everyone worked up Stuart. Tell us what's going on mate. Bye, Steve. PS. Don't start swearing at Stuart in an effort to get your orders just because it worked for me. I don't want to be held responsible for Stuart receiving a torrent of abuse in his mailbox :-)

quoted 1 line off or debit their credit card without overriding reasons for doing >so

>off or debit their credit card without overriding reasons for doing >so

(absolutely skint / really needed to pay off debts / fully >intended to send the goods out... eventually).

quoted 1 line

>

hmm... charging people's credit cards before he was going to send out stuff? because he was broke? that sounds a little too close to theft for me. i'm not saying he's doing that. i certainly hope that's not the case. talk about bad business practice! i'm glad that i don't have any orders in with him. does he have to order the stuff after he gets people's money? or is it just a matter of having the stuff but not sending it out cause he's just "too busy" with other stuff, or something? if you're too busy to be a businessman, then don't. oh, and to the person that said "quit your crying, he has more important things to do then send your CDs out," or whatever, i can't understand a statement like that at all. if he has too much shit going on, maybe he should just refuse any and all new orders until he is completely capable of satisfying the needs of his customers. if he thinks he's in bad shape now, wait until no one orders from him when (if) he's back on his feet because of all the bad press. alan. ______________________________________________________ Get Your Private, Free Email at http://www.hotmail.com

Chip wrote:

quoted 3 lines hmm... charging people's credit cards before he was going to send out

> hmm... charging people's credit cards before he was going to send out > stuff? because he was broke? that sounds a little too close to theft for > me.

It's not. It's simply called paying upfront, which is pretty normal practice in the mailorder business. It happens all the time, but normally you don't notice it, because the time between charging the credit card and sending out the package is short (sometimes even nil). As for this whole MFR-affair: Stuart may be a little sloppy at times when it comes to responding to email, but I've dealt with him on a number of occasions, including orders of nearly 100 UKP and I trust him completely. I agree though that the current situation is unacceptable to many MFR-customers, but instead of this barrage of emails, don't you think it would be better to simply call him and ask him what's going on? If he's too busy for some reason or other (even considered a computer crash?), do you think that he has time to read all this, if he's still subbed at all ? And if the US customers don't want to pay hefty international phone charges, I'm sure there are MFR customers in the UK that could drop Stuart a line and ask him to explain things on IDM (and G-Tech). Otto

I'm happy with his service for what it's worth. sure it might take while to get stuff sometimes but i get my stuff eventually so that's all that counts really. he returns most of my e-mail too. i can only think of one time he didn't. no big deal since i assumed the items iwas inquiring about sold and i missed out. but then a couple of the items showed up in last order, so i was pleasently surprised! 9.5 out of 10 jeff

On Mon, 6 Oct 1997 PUCKERED1@aol.com wrote:

quoted 8 lines In a message dated 10/6/97 6:51:54 PM, jeff@dreamspace.com wrote:

> In a message dated 10/6/97 6:51:54 PM, jeff@dreamspace.com wrote: > > >I'm happy with his service for what it's worth. sure it might take while > >to get stuff sometimes but i get my stuff eventually so that's all that > >counts really. > > oh, but bash me for using 4th class book rate!? > logic.... where is it?

Um, Puckered1... Perhaps you don't realize this, but there are *lots* of different people posting to IDM. We are not all members of a Borg-like hive mind. Therefore, one person posting a defense of Stu has absolutely no relation to another person bashing you for using book rate to mail CDs in a trade. Please settle down. Greg np: Dol-lop "Cryptic Audio Rag" (Swim) [excellent downtempo trippy-hoppy kinda stuff - Toronto area folks, I'll be spinning some of this on my show tomorrow night!]

Puckered wrote:

quoted 9 lines In a message dated 10/6/97 6:51:54 PM, jeff@dreamspace.com wrote:

>In a message dated 10/6/97 6:51:54 PM, jeff@dreamspace.com wrote: > >>I'm happy with his service for what it's worth. sure it might take while >>to get stuff sometimes but i get my stuff eventually so that's all that >>counts really. > > >oh, but bash me for using 4th class book rate!? >logic.... where is it?

hmmm. sorry puckered1 but i've NEVER bought anything from you! think before you strike...jeff