<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-size: 13px;color: rgb(0, 0, 0);font-family: arial, sans-serif;">Are you serious with all of this?<div>You had to create a website complaining about the mix-up (which was then fixed within a week)?</div><div>Is this the most terrible thing that has happened in your life? Because it sure sounds like it. </div><div><br></div><div>You're dealing with a new product from one of the largest companies in the world, these things are expected. If you think otherwise you live in an unrealistic world. Treating the situation as if you were entitled to something different is whats wrong with people which have spent too much time on the internet and not enough time in the real world.</div><div><br></div><div>-kiya</div><div>www.selfedge.com</div><div><br><blockquote style="padding-left: 5px; margin-left: 0px; border-left: #0000ff 2px solid; font-weight: normal; font-style: normal; text-decoration: none; font-size: 10pt; font-family: arial,sans-serif; color: black;">-----Original Message-----
<br>From: esa ruoho <esaruoho@gmail.com>
<br>Sent: Jul 11, 2015 5:05 AM
<br>To: Clint Anderson <clinta@gmail.com>
<br>Cc: Mark Schieldrop <mark@schieldrop.us>, idm list <idm@hyperreal.org>
<br>Subject: Re: Have a profile on Apple Music Connect? Need Apple Music Support? Don't mail them.
<br><br><zzzhtml><zzzhead><zzzmeta http-equiv="Content-Type" content="text/html charset=utf-8"></zzzmeta></zzzhead><zzzbody style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Well, what do you know, they actually fixed it. <div class=""><br class=""></div><div class="">But still didn't send a mail after the fuckup, nor the fixup. </div><div class=""><br class=""></div><div class="">I guess I'll get a mail on Monday, maybe?</div><div class=""><br class=""></div><div class=""><a target="_blank" href="
https://itun.es/fi/0tAC" class="">
https://itun.es/fi/0tAC</a> <- still no global link though.<br class=""><div class=""><br class=""></div><div class=""><br class=""><div><blockquote type="cite" class=""><div class="">On 10 Jul 2015, at 16:53, esa ruoho <<a target="_blank" href="mailto:esaruoho@gmail.com" class="">esaruoho@gmail.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><zzzmeta http-equiv="Content-Type" content="text/html charset=utf-8" class=""><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">I got what I asked for, which was Aperture 3 added to my AppleID - an app that is no longer in the AppStore.<div class=""><br class=""></div><div class="">It cost me a 9€ Aperture upgrade from 2 to 3.</div><div class=""><br class=""></div><div class="">And about 35 minutes of phonetime.</div><div class=""><br class=""></div><div class=""><br class=""><div class=""><blockquote type="cite" class=""><div class="">On 10 Jul 2015, at 16:45, Clint Anderson <<a target="_blank" href="mailto:clinta@gmail.com" class="">clinta@gmail.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div dir="ltr" class="">apple is fruitful?<div class=""><br class=""></div></div><div class="gmail_extra"><br clear="all" class=""><div class=""><div class="gmail_signature">Clint Anderson<br class="">Systems Engineer<br class=""></div></div>
<br class=""><div class="gmail_quote">On Fri, Jul 10, 2015 at 7:20 AM, Esa Ruoho <span dir="ltr" class=""><<a target="_blank" href="mailto:esaruoho@gmail.com" class="">esaruoho@gmail.com</a>></span> wrote:<br class=""><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr" class="">Well, I've mailed them and told them what to do. Let's see if they manage to fix it.<div class=""><br class=""></div><div class="">To be honest, my previous experience with Apple customer support was really neat and fruitful and useful. Maybe they're a bit lost when it comes to Apple Music as of right now, what with it being new 'n all.</div><div class=""><br class=""></div><div class="">Fingers crossed they can figure out what to do.</div></div><div class="HOEnZb"><div class="h5"><div class="gmail_extra"><br class=""><div class="gmail_quote">On 10 July 2015 at 15:10, Mark Schieldrop <span dir="ltr" class=""><<a target="_blank" href="mailto:mark@schieldrop.us" class="">mark@schieldrop.us</a>></span> wrote:<br class=""><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div lang="EN-US" link="blue" vlink="purple" class=""><div class=""><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d" class="">What a nightmare. I get the sense some support person has no idea what they’re doing and rushes through stuff and you got scrambled by someone half-looking at their cell phone anxious to get out of whatever boiler room they’re in. I hate trying to get support from massive corporations because you never know who’ll ever get your request if anyone is even there.<u class=""></u><u class=""></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d" class=""><u class=""></u> <u class=""></u></span></p><div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in" class=""><p class="MsoNormal"><b class=""><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"" class="">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"" class=""> Esa Ruoho [mailto:<a target="_blank" href="mailto:esaruoho@gmail.com" class="">esaruoho@gmail.com</a>] <br class=""><b class="">Sent:</b> Friday, July 10, 2015 2:47 AM<br class=""><b class="">To:</b> idm list<br class=""><b class="">Subject:</b> Have a profile on Apple Music Connect? Need Apple Music Support? Don't mail them.<u class=""></u><u class=""></u></span></p></div><div class=""><div class=""><p class="MsoNormal"><u class=""></u> <u class=""></u></p><div class=""><p class="MsoNormal"><a target="_blank" href="
http://esaruoho.tumblr.com/post/123707883036/what-happened-when-i-requested-support-from-apple" class="">
http://esaruoho.tumblr.com/post/123707883036/what-happened-when-i-requested-support-from-apple</a><u class=""></u><u class=""></u></p><div class=""><p class="MsoNormal"><br clear="all" class=""><u class=""></u><u class=""></u></p><div class=""><p class="MsoNormal"><u class=""></u> <u class=""></u></p></div><p class="MsoNormal">-- <u class=""></u><u class=""></u></p><div class=""><div class=""><p class="MsoNormal"><u class=""></u> <u class=""></u></p><div class=""><p class="MsoNormal">---<u class=""></u><u class=""></u></p></div><div class=""><p class="MsoNormal"><a target="_blank" href="
http://twitter.com/esaruoho" class="">
http://twitter.com/esaruoho</a><u class=""></u><u class=""></u></p></div><div class=""><p class="MsoNormal"><a target="_blank" href="
http://lackluster.bandcamp.com/" class="">
http://lackluster.bandcamp.com</a><u class=""></u><u class=""></u></p></div></div></div></div></div></div></div></div></div></blockquote></div><br class=""><br clear="all" class=""><div class=""><br class=""></div>-- <br class=""><div class=""><div dir="ltr" class=""><br class=""><div class="">---</div><div class=""><a target="_blank" href="
http://twitter.com/esaruoho" class="">
http://twitter.com/esaruoho</a></div><div class=""><a target="_blank" href="
http://lackluster.bandcamp.com/" class="">
http://lackluster.bandcamp.com</a></div></div></div>
</div>
</div></div></blockquote></div><br class=""></div>
</div></blockquote></div><br class=""></div></div></zzzmeta></div></blockquote></div><br class=""></div></div></zzzbody></zzzhtml></idm@hyperreal.org></mark@schieldrop.us></clinta@gmail.com></esaruoho@gmail.com></blockquote></div></div></body></html>